Unbalanced Vision

In order to receive fax, I registered for a free fax to email service. Yes, I've successfully received my document, but their notorious, non-existent customer service and daft on-line chats are most worrying! I read about a customer who desperately wanted to cancel his account, but had to spend 20 minutes trying to tell this cyber robot that all he wanted was to have nothing to do with eFax ever. Poor chap. I, on the other hand, am quite lucky. 'Brandon' did not give me a hard time at all. And there's an unnoticeable e-mail to which you can write:

1) helpuk@mail.efax.com

2)
Welcome to chat.
The session has been accepted.
{Brandon R.} Hello, Hao. Welcome to j2 Global online support. I am Brandon, your online Live Support Representative. How are you doing today?
{Hao Ning Lin} Hello
{Brandon R.} How may I assist you, today?
{Hao Ning Lin} I would like to cancel my free eFax account
{Brandon R.} I'm sorry to hear that you wish to cancel. Could you please provide me with your Fax number and PIN associated with your account?
{Hao Ning Lin} My fax number is 44 xxx xxx xxxx
{Hao Ning Lin} Pin number is xxxx
{Hao Ning Lin} Is that ok? Is it done?
{Brandon R.} Thank you for providing your information. Please give me a moment while I go through your records. In the meantime, please type the number corresponding to your reason for cancellation:

1) Moving to another provider
2) Bought a Fax machine
3) Business or role changed
4) Short term project completed
5) Financial reasons
6) Problems with Faxing or Billing
7) Dissatisfied with Quality of service
8) Too Costly
{Hao Ning Lin} 8
{Hao Ning Lin} Hello, is it done?
{Brandon R.} Hao, as per our records you have few more days left for your trial period to get over. I suggest you to make use of our service till the end of your trial period and then get back to us. We would very much like you to give our service a try at least during the trial period and let us know how did you find our service. There is absolutely no need for you to continue if you do not wish to, at the end of the free trial period. With valuable feedback from our customers we would be able to better our services if need be, wherever required. This is the reason why we are providing a free month's service, plus the ability to send up till 100 pages of fax for free.
{Hao Ning Lin} It's ok. I don't need a fax number anymore. I just want to cancel my account.
{Brandon R.} Okay. I will cancel your account immediately.
{Brandon R.} I'm sorry that you are leaving eFax. At eFax, we are continuously improving our products and services. Please do consider us if your faxing needs should change in the future.
{Brandon R.} Is there anything else I can assist you with today?
{Hao Ning Lin} No, no thank you. Thank you for your help.
{Brandon R.} Hao, we would appreciate if you could spare a minute in filling the survey form as it would give us your valuable feedback which would help us to improve our services. Here is the link where you can fill the Survey.
http://www.endusersurvey.com/default.asp?project_code=j2cxlc&code=7977
{Brandon R.} Thank you for contacting j2 Global online support. Good bye and have a nice time.
{Hao Ning Lin} So, is my account cancelled?
{Brandon R.} Yes, I have cancelled your account.
{Brandon R.} Is there anything else I can assist you with today?
{Hao Ning Lin} No. Thank you very much. Have a nice day!
{Brandon R.} Good bye and have a nice time.
The user has ended the session.